1.1 Service Estimates

• The cost of service is determined based on the type, condition, and complexity of the appliance repair.
• An estimate will be provided prior to service initiation, subject to customer approval.

1.2 Replacement Parts

• If replacement parts are necessary, the additional costs will be communicated in advance and added to the final service charge.
• Only genuine, high-quality parts are used for all replacements.

2. Payment Terms

2.1 Payment Methods

•  Payments may be made via Razorpay (credit/debit cards, UPI, net banking, wallets), direct bank transfer, cash, or other accepted digital payment methods.

2.2 Payment Timeline

•  Full payment is due immediately upon completion of the service, unless otherwise agreed in writing.
•  For advance payments, services will commence upon receipt of payment confirmation.

2.3 Verification Requirement

• Customers must verify the business name "Repair Wala" before making any UPI or online payment.
• For cash payments, a receipt must be obtained at the time of payment. Repair Wala is not responsible for disputes where payment receipts are not issued.

2.4 Failed Transactions

•  In case of payment failure through online methods, alternative payment through cash or UPI is required.
•  Customers should immediately notify our support team in case of failed or duplicate transactions.